We at My Star Gardens.com believe in helping our customers as much as possible, and has therefore we present a liberal cancellation policy.
How do I cancel an order on My Star Gardens ?
If unfortunately you have to cancel an order, please do so before your order has been processed.
1. For outright cancellations by you
- If you cancel your order before your Plants / Products has shipped, you can choose to have the entire amount refunded or get a My Star Gardens voucher.
- If your product has been shipped and is yet to be delivered, please do not accept delivery which will make your order return to us. The actual shipping and handling charges for cancellation of shipped orders will be recovered from the customer and the amount will be settled in the refund amount due. Please note that there will be delay between actual shipping of order and updating the shipping status information on the Website. Consequently, customer may not be able to verify that the order has been shipped prior to requesting cancellation. In such cases My Star Gardens reserves the right to reject cancellation of the order.
- If the cancellation is after your product has been shipped & delivered
- If you have already received the Plants / Products then it will be eligible for replacement, only in cases where there are defects found with the Plants / Products.
Damage, Delay or Loss in Transit
On receipt of all goods inspect carefully. There could be certain circumstances beyond our control where you could receive a damaged product. Please advise us immediately if there is any sign of damage. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please write to us. The defective product will need to be shipped back to us and a replacement will be shipped immediately on receipt of the defective product. Replacement is subject to the availability of the product in our stock.
If the purchase is done by any kind of offer or promotional combo offers and by using coupon code is not eligible for return, cancelling and refund.
In any case where we are unable to supply the variety ordered we shall be entitled to send what we consider the most suitable alternative unless otherwise requested. If the substituted variety is not acceptable to the Buyer, it must be returned unopened to us within 15 days of receipt.