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Get 10% Additional Discount On Your First Purchase {MYSTARGARDENS10} - For Contactless Delivery use Prepaid Shipping
Get 10% Additional Discount On Your First Purchase {MYSTARGARDENS10} - For Contactless Delivery use Prepaid Shipping

Refund Policy

  1. If the item mismatch, if we pack different colors or size then we will refund/replace based on stock.
  2. If the items are damaged in transit we will refund the amount or replace it if the items are in stock. Based on the pictures sent by the customer we will take a call on this. The decision of our team in this regard is final.
  3. If the customer did not like the color, shape, and size or any choice after receiving the order. The customer has to send the items back to our warehouse. We will refund/replace it based on stock. We do not have a free pick up facility.
  4. If customer cancels the order /rejects it during delivery (Paid order) after the item is shipped
    then we will deduct the shipping amount and refund the remaining amount.
  5. If the pin code does not have a COD option then the customer has to pay online first and then we will dispatch the item.
  6. If the contact information is incomplete / customer does not pick our support team call and confirm the order, we will keep the order on hold.
  7. We do not return or refund Plants. We pack them with the highest care. Any damages in transit are at your own risk.
  8. We are not responsible for any delays by courier companies during an unavoidable situation. However, our support team always helps to solve the issue.
  9. We are not responsible if you overpay the courier person without observing the COD amount on the bill.
  10. If the purchase is done by any kind of offer or promotional combo offers and by using coupon code is not eligible for return, cancelling and refund. 
  11. Courier Company makes 3 attempts to deliver items. if the customer fail to receive the items will return back to us. We deduct the shipping charge and refund the remaining amount in this case of paid orders.
  12. In any case, if customer does not attend the items( out of town) we will deduct the shipping charge and refund the remaining amount for paid orders.